Shipping & Returns

Shipping Information

All in stock items will be shipped out within 5 working days, pre-order items will be shipped out as per timings given in the description.

Any duties and taxes will need to be covered by the customer.

Pre-Orders

All pre-orders / made to order items will be paid for now, and shipped on the date given in the description.

Returns

If you are not satisfied with the item(s) you have ordered, we will give you a full refund for the cost of the item(s), provided that you return them to us within 14 days of receipt and un-used; in perfect condition, in their original packaging, unworn and complete with their original labels still attached. Due to health and safety earrings are non-returnable, as are sale purchases. Please note, postage costs will not be refunded. Moya Jewellery will not be liable for returns if the jewellery is scratched or has any signs of wear. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. 

You must inform us in writing, within seven working days of delivery of your item(s), if you are not satisfied with the item(s) and want to return it, and the reason for requesting the return.

Customers will incur the cost of returns.

Please contact sales@moyajewellery.com with any return requests and for return directions. Once returns have been sent tracking details must be sent to this email. 

Moya Jewellery take no responsibility for goods before they reach us and the refund does not cover the shipping costs. Any returns from outside of the EU must be correctly marked as returns so customs charges are not incurred, any customs charges for incorrectly marked returns must be paid for by the Customer.

We would advise the Customer to return unwanted items by recorded delivery or by obtaining a Certificate of Posting from the Post Office or by any other means that shows proof of postage of the returned items. Any returns, which have not been refunded, will indicate that Moya Jewellery has not received the returned items and this will therefore need to be investigated. This investigation procedure can take up to 15 working days to complete and during this period no refunds will be processed until the parcel has been found and the returned items received by Moya Jewellery in re-sellable condition.

Lost Returns

Should the Customer′s chosen courier fail to deliver or lose their return parcel, it is the Customer′s responsibility to claim compensation from their chosen courier directly. Moya Jewellery is not liable for any lost returns.